Frequently asked questions

Everything you need to know

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What is Relivo Beard Recovery Cream?

A leave-on cream for the skin underneath your beard. It targets the cause of beard flaking, itching and redness rather than covering it up, and it is made to be used every day without drying you out.

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Why do beard oils make it worse?

Because the flaking is not dryness. It is caused by a yeast that lives on the skin and feeds on oil. Beard oils, balms and moisturisers give it more of exactly what it grows on, which is why the flakes keep coming back no matter how much you use.

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How do I use it?

Once a day. Work a small amount into the skin underneath your beard, not just the hair. That is where the problem is, so that is where it has to go. Consistent daily use is what keeps the itch and the flakes away.

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When will I see results?

The itch settles first, usually within the first few days. The redness fades next. The flaking clears with consistent daily use over the weeks that follow.

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Is it safe for sensitive skin?

Yes. It is steroid free and fragrance free, which is exactly why it does not sting or dry you out the way medicated shampoos do. Gentle enough for daily use.

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Will it make my beard greasy?

No. It absorbs into the skin rather than sitting on the hair, so there is no shine and no residue. It will not weigh your beard down.

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Can I still use my beard oil?

We would not. Oil is what feeds the problem, so using it alongside the cream works against you. Give it a few weeks on the cream alone and judge it from there.

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How does the subscription work?

You save 25% on every order, delivered every month. You can skip, pause or cancel at any time from your account, and one-time purchase is always available if you would rather not subscribe.

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How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery usually takes 5 to 12 business days after that, though most orders arrive sooner depending on where you are. You will get a tracking link by email as soon as your order ships.

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Do you offer free shipping?

Free shipping is included on the 2 and 3 jar bundles. On a single jar the shipping cost is shown on the product page and confirmed at checkout before you pay.

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How do I track my order?

Use the Track Your Order page with the tracking number from your shipping confirmation email. Cannot find it? Check your spam folder, or contact us and we will resend it.

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What is your return policy?

A 30 day money back guarantee. If you do not see visible improvements within 30 days, reach out and we will refund you in full. No questions, and nothing to send back.

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My order arrived damaged. What now?

Send us a photo and we will replace it or refund you. No need to send the damaged one back.

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Can I change or cancel my order?

If your order has not shipped, email us as soon as you can and we will do our best. Once it is with the carrier we cannot recall it, but the guarantee still applies.

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How do I contact you?

Use the Contact Us page and we will reply within 24 hours, Monday to Friday.